Frequently Asked Question

For professionals

Requests

Public Requests: You post your request, which becomes visible to all professionals on the platform. Interested specialists will respond, and you can choose the most suitable one after communicating.

Private Requests: If you came by recommendation or liked a specific professional, you can create a private request on Profyer.com. This means that your task will be available only to the selected specialist, and you can communicate directly to decide whether to use their services. The private request is not visible to other professionals.

1. **Category and Specialization.** If you're unsure, select the most appropriate category or specialization. All requests are moderated, and Profyer will adjust these fields if necessary.

2. **Language.** Choose the languages you speak. This helps professionals fully understand your request and deliver results as expected. Professionals often provide recommendations after completing the work.

3. **Title.** Keep it concise and clear. Avoid overly long titles.

4. **Photos.** Photos should be clear and realistic. Take several shots from different angles to help professionals assess the scope of work, necessary tools, and time required.

5. **Structure.** Divide information into small paragraphs and use subheadings for a logical structure. Mention any parts or materials you already have (e.g., a new faucet for replacement).

6. **Price.** Specify the cost if you know how much you're willing to pay. If you're unsure, indicate that the amount is tentative.

7. **Call to Action.** Clearly state that your request needs a solution and is not just an inquiry. For consultations, use our Facebook groups. Indicate the desired completion date.

Following these guidelines will increase your chances of receiving responses from more professionals.

2. Reviews and ratings: Study the reviews from previous clients. A high rating and positive comments can be a good indicator of reliability and professionalism.

3. Specialization: Make sure the professional has experience in the specific area you need. It’s better to choose someone who focuses on a narrow specialization, as too many areas of expertise may suggest a lack of deep knowledge in a particular field.

4. Availability and location: Check if the professional is located in your region and whether they are available to complete the work within your desired timeline.

5. Communication and questions: It’s important that the professional is open to communication and asks relevant questions to clarify the details of the work and your expectations.

6. Service costs: Find out what the professional’s rates are. Transparency in pricing will help avoid misunderstandings later.

7. Portfolio: If possible, look at examples of their completed work. This will give you an idea of the quality and style of the professional’s work.

8. Contract signing: It’s recommended to sign a contract that outlines the terms of the collaboration. This will help protect both parties and clearly define responsibilities.

Pricing for Professionals

BASE is always a free tariff that allows you to receive incoming requests from clients without additional costs.

PRO is a subscription that allows you to respond to public requests and offer your services directly to a larger number of clients.

There are no hidden fees or additional charges for using the platform.

Account and Access

Check your input data: ensure all form fields are filled out correctly, including your email address and password. The password must meet security requirements (e.g., at least 8 characters, one uppercase letter, and a number).

Clear your browser cache and cookies: sometimes registration issues are related to saved data in your browser. Try clearing the cache and cookies, then attempt to register again.

Try a different browser or device: the issue may be browser-related. Try using a different browser or device.

Check your internet connection: make sure your internet connection is working correctly.

If you didn’t receive the email confirmation: check your "Spam" or "Junk" folder. If you haven’t received it within 10 minutes, try requesting it again.

Contact us: if the above steps didn’t help, please contact our support team through the contact form or by email at info@profyer.com, providing the details of the issue.

Check the entered data: Make sure you are entering the correct email address and password. Check if the Caps Lock key is on and if you are using the correct keyboard layout.

Reset your password: If you have forgotten your password, use the password recovery feature. Enter your email address, and we will send instructions for resetting your password.

Clear the browser cache and cookies: Sometimes login issues may be caused by saved data in your browser. Try clearing the cache and cookies, then try logging in again.

Try another browser or device: Sometimes the problem may be related to the browser. Try using another browser or device.

Check your internet connection: Make sure your internet connection is working correctly.

Contact us: If the above steps did not help, contact our support team via the contact form or by email, providing the details of the issue.

Check the reason for the block: the reason for the block is usually provided in the notification sent to your email. Check your inbox, including the "Spam" folder, to find this notification.

Contact support: If you believe the block was made by mistake or you need additional information, contact our support team via the contact form or by email at info@profyer.com. Provide your email address and a description of the issue.

Follow the instructions: Depending on the reason for the block, you may be provided with instructions on how to restore access to your account. In some cases, you may need to verify your identity or fix the issue that led to the block.

Avoid further violations: Make sure to follow all terms and conditions of the service to avoid getting blocked again.

Collaboration

Other Questions

Register here if you are a client, and here if you are a professional.